I am going to miss having a catered coffee break each morning when I go back to the office. Sunday we had bagels and Starbucks, Monday we had croissants and Starbucks, today we had pound cake and Starbucks. The Nielsen Norman Group knows how to treat its seminar students right.
About to start Day 3 of Usability Conference
… Today I’m sitting in on Application Usability 1, the first of a two-day session. I’ve already had Basic UX on Sunday and User Testing Monday. It’s been an intense, in-depth look at some interesting topics. Sunday we explored why this is important. Monday we learned how to set up Usability Studies, how to recruit participants, write the tasks, run the tests and analyze the results. Today – well, I’ll report back later!

Ah, the music of the night…
Just got in from seeing The Phantom of the Opera on Broadway. Visiting NYC includes wonderful moments. This was one of them.
I was lucky enough to get a ticket at the last minute…. And I had a seat in a box!
A look at the house from my seat.
The view of the stage from my box before the show. That’s the famous chandelier covered in the middle.
Snow this afternoon….
Top of the Rock
After a long day in the Usability seminar I got to go have a little fun…
It’s St. Patrick’s Day… So the Empire State Building is lit in the colors of the Irish flag. I love NY! This is the view from the Top of the Rock at Rockefeller Center.
And an obligatory tourist shot of Times Square, a little blurry. I was trying to get the Accuweather sign….36 degrees!
And the forecast for Monday? 60 percent chance of snow showers. We don’t get forecasts like that in S.C.!
New York, New York
In NYC for the Nielsen Norman Group’s Usability Week 2013 conference. Five days of seminars on web site usability. And yesterday in NY… It was snowing! And the St. Patrick’s Day parade was held… Crazy! What a town.

Snow gently falling on Central Park …. Too cold to go across street and get a good picture!
Cat’s out of the bag
Second Night in Advent
Four wonderful friends joined me for a cosy supper party tonight. I got to do something I’ve always wanted to do – buy an Advent wreath and light the candles. Last week I had a friend over for lunch, and we lit the first candle. Tonight we lit the second and read Mark 1:1-8.
Then we settled in for supper. Menu: Salad with black bread croutons, sun-dried tomatoes, almonds and balsamic vinaigrette, deviled eggs, Chicken Divan, Parker House rolls and caramel cake for dessert.
It was a relaxing contrast to last week. Last Saturday I realized I’d lost my can’t miss chili recipe and had to find something else. Sunday morning I opened the cover of the crock pot to find a disgusting burnt mess. What to do? I had no other food in the house; I HAD to go to church to sing in the choir – and my friend was coming over for lunch. So after church I skipped Sunday School, raced to the Publix and bought their deli-made soup. With 15 or so minutes to spare I got that on the stove to heat up and dished it up in the bread bowls originally meant for the chili.

Not just nice, but necessary
This is the text of a speech I gave at my Toastmasters club the Friday before Thanksgiving.
In 1988 a columnist for Newsweek disparaged the winning presidential candidate, saying he had “thank-you noted his way to the top.” It was a swipe at his many connections. It was no secret that George H. W. Bush, or Bush 41 as he later became known was an “establishmentarian.” And many observers give partial credit for his winning campaign to his habit of sending a thank you note to every host he and Barbara met on the campaign trail.
As I read that article, that phrase rankled. It stood out so much that I remember it 23 years later. I did not care for the whiff of insult to the thank you note.
Thank you notes are as writer Bob Morris said a “grace note in our age of dissonance.” Thank you notes aren’t just nice. They’re needed – in today’s coarse society, more than ever.
But thank you notes have fallen out of favor for several reasons:
- They’re time consuming to write.
Oklahoma First Lady Cathy Keating wrote thank you notes to everyone who gave after the Oklahoma City bombing in 1995. She didn’t have time – but she made time – because it was important. She’d write in the car in between appointments, wherever and whenever she could.
- The price of stamps is — well, if they get any more expensive, we’ll just paste dollar bills on envelopes
- The whiff of cynicism that sticks to the act:
Job seekers write thank you notes. Are they sincere – or just selling themselves further?
Nakedly ambitious social climbers write thank you notes to their hosts.
Schemers who want to ensure they stay in the family patriarch’s will always write thank you notes.
A thank you note doesn’t have to be formal. One of my favorite thank you notes, which I sent to a friend, had a picture of Garfield on it with the legend Muchos Gracias! –The inside said, “That’s Spanish for if I were any more grateful, I’d give you my car!”
The Southern girl knows is taught how to write thank you notes. Always include a personal anecdote. As Southern writer Gayden Metcalfe said in her book: Being Dead is No Excuse: the Official Southern Ladies’ Guide to Hosting the Perfect Funeral, “A Southern girl has to stop herself from gushing more than Old Faithful. If she is writing a thank you note for a toaster, she doesn’t just say thank you, she tells you about every single thing she’s ever toasted in that toaster, or ever will toast.”
What about you – you’re not a cynical job seeker, and you’re not a gushing Southern girl. Why should you write a thank you note?
1) Do it to teach children courtesy. How will they learn, unless they see you modeling it?
2) Do it because it makes the recipient so happy.
Only 3 percent of our mail is personal. Most of the actual mail most people get these days is junk mail. Here’s a sample from my recent haul one day this past week: Several circulars for grocery store ads; ValPak coupons, Three letters from political campaigns begging for donations; A card from the local Goodwill telling me the next day the donation truck would be coming around; flyer from a new restaurant, two bills and a personal card. What do you think I opened first? What would you open first?
Why write a handwritten note – or sign an actual card? You can send an email, and I certainly appreciate a genuine email of thanks.
But seriously – Are you really going to tie a ribbon around emails? Will you save those?
3) Do it because someone needs to hear the words you say. Your thanks may be the encouragement that they need.
4) Do it because the very act of writing a thank you note it turns your thoughts to gratitude. Think of all the corny songs – count your blessings instead of sheep. “Accentuate the positive, eliminate the negative, don’t mess with Mr. in-Between” as Johnny Mercer sang.
5) And finally – write a thank you note because we’re in the season of giving thanks. Now is the time, when we celebrate the holiday dedicated to remembering how our Founding Fathers gave thanks for surviving their first tough year in the New World. Now’s the time to reach out to someone who has made an impact on your life – and let them know. Thank them for what they’ve meant to you. Is there an old teacher, a mentor, or an old schoolmate who played a significant role in your life? Reach out to them. That “Thanksgiving letter” – a thank you note – will be cherished long after mass-produced seasonal cards are thrown away.
Remember – thank yous aren’t just nice – they’re necessary. They help keep the veneer of civilization on the rough framework of our society.
Thoughts on joy
How many times have you heard that joy and happiness are NOT the same thing? Happiness is emotional; it is inconstant; it depends on your mood, the weather, circumstances. Joy comes from the hope we have within –the hope we have in Christ. As Christians we have joy. Deep, abiding joy.
Our culture doesn’t understand joy because our culture is built on fun, which can only provide happiness – not joy. The messages our culture sends are numerous: If it feels good, do it. Don’t worry, be happy. Life is short. Go for the gusto.
The confusion about what joy is and isn’t seeps into Christianity. Even though we tell ourselves that joy is different, we are beaten up if we are not radiating positive thinking 24/7/365 and going about with smiles on our faces. We feel guilty – as if we’ve failed. This confusing message creeps into ministry – Live Your Best Life Now was written by a minister. So was The Power of Positive Thinking.
BUT:
To say you are joy-filled doesn’t necessarily mean you are happy all the time. You may not be going around with a smile on your face. Yet you can still have joy. It may be a quiet confidence, a knowing that “all things work together for the good of them that believe.” It is still joy.








